Shipping & Delivery Policy
Last updated: July 2026
This policy applies to orders placed with FoxForge, operated by FoxForge (Pty) Ltd.
At FoxForge every product is carefully handcrafted in our Johannesburg workshop. We aim to process and dispatch orders as quickly as possible while ensuring every item meets our quality standards.
Shipping Areas
We currently ship throughout South Africa.
If you are located outside South Africa and are interested in purchasing one of our products, please contact us to discuss international shipping options.
Courier
Orders are shipped using The Courier Guy.
Once your order has been dispatched, you will receive tracking information so you can monitor the progress of your delivery.
Order Processing
Most orders are processed within 1–2 business days.
If an item is made to order or temporarily out of stock, we will contact you with an estimated production and dispatch date.
Delivery Times
Typical delivery times after dispatch are:
| Region | Estimated Delivery |
|---|---|
| Major cities | 1–2 business days |
| Regional areas | 2–3 business days |
| Rural locations | 3–4 business days |
Please note that delivery times are estimates and may vary due to courier operations, public holidays or weather conditions.
Shipping Costs
FoxForge offers simple, transparent nationwide shipping throughout South Africa.
- Standard shipping: R150 per order
- FREE nationwide shipping on orders of R1,000 or more
Orders are shipped using The Courier Guy. The applicable shipping charge is clearly displayed during checkout before payment is completed.
Packaging
Every FoxForge product is securely packaged to protect it during transport.
We take particular care when packaging our handcrafted hardwood products to ensure they arrive in excellent condition.
Delivery Address
Please ensure your delivery address and contact details are correct before completing your order.
FoxForge cannot be held responsible for delays or additional courier charges resulting from incorrect delivery information.
Damaged Deliveries
If your parcel arrives visibly damaged:
- Photograph the package before opening it.
- Photograph any damaged contents.
- Contact us as soon as possible.
We will work with you and The Courier Guy to resolve the issue promptly.
Lost or Delayed Shipments
If your tracking information has not updated for an extended period, or your parcel appears to be lost, please contact us and we will investigate the matter with The Courier Guy on your behalf.
Collection
At present, all orders are shipped by courier.
If you would prefer to collect your order in Johannesburg, please contact us before placing your order so that we can discuss the available arrangements.
Questions?
If you have any questions regarding shipping or delivery, please contact us:
FoxForge (Pty) Ltd (trading as FoxForge)
Registration Number: 2026/188015/07
88 10th Street, Linden
Johannesburg, Gauteng, 2195
South Africa
Email: hello@foxforge.co.za
Phone: +27825704934