Privacy Policy
Last Updated: 15 July 2026
1. Introduction
FoxForge (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your personal information when using www.foxforge.co.za.
FoxForge processes personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa where applicable.
2. Information We Collect
When you visit or make a purchase from our website, we may collect information including:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order history
- Products purchased
- Website usage information through cookies and analytics
3. How We Use Your Information
We use your information solely to:
- Process and fulfil your order
- Arrange delivery of your purchases
- Communicate about your orders
- Provide customer support
- Process refunds or exchanges
- Prevent fraud and improve security
- Improve our website and services
- Comply with legal and tax obligations
4. Payment Information
FoxForge uses PayFast as its secure online payment gateway.
When you make a purchase, the information required to process your payment is securely transmitted to PayFast.
FoxForge does not collect or store your credit or debit card details.
Payments are processed securely by PayFast in accordance with their own privacy and security policies.
5. Shipping Information
To deliver your order we share the information necessary to complete delivery with our courier partner, The Courier Guy.
This typically includes:
- Your name
- Delivery address
- Contact telephone number
- Order reference
This information is used solely for fulfilling and delivering your order.
6. Google Services
FoxForge uses Google services to help operate and promote our online store.
These services may include:
- Google Merchant Center
- Google Shopping
- Google Analytics
- Google Search Console
These services may process limited information relating to your visit, products viewed, purchases, and website usage in accordance with Google’s own privacy policies.
7. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember items in your shopping cart
- Remember your preferences
- Improve website performance
- Analyse website performance and visitor trends
Most web browsers allow you to disable cookies, although some features of the website may not function correctly if cookies are disabled.
8. Who We Share Your Information With
We only share your personal information where necessary to operate our business.
This may include:
- PayFast (payment processing)
- The Courier Guy (order delivery)
- Google services (shopping listings, analytics and website performance)
- Our website hosting providers and technical service providers where required to operate the website
We will never sell, rent or trade your personal information to third parties for marketing purposes.
9. Data Retention
We retain customer and order information only for as long as necessary to:
- fulfil your orders,
- provide customer support,
- comply with accounting and tax legislation,
- meet other applicable legal obligations.
When information is no longer required, it is securely deleted or anonymised where appropriate
10. Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration; including SSL encryption for all communication between your browser and our website.
While no method of electronic transmission or storage is completely secure, we continually work to maintain appropriate security measures.
11. Your Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your details
- Delete information where legally permissible
- Withdraw consent for marketing communications
To exercise these rights, please Contact Us.
12. Third-Party Websites
Our website may contain links to external websites.
FoxForge is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.
13. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or website functionality.
The latest version will always be published on this page.
14. Contact & Company Details
FoxForge (Pty) Ltd (trading as FoxForge)
Registration Number: 2026/188015/07
88 10th Street, Linden
Johannesburg, Gauteng, 2195
South Africa
Email: hello@foxforge.co.za
Phone: +27825704934